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  “As a card issuer, Mellon is interested in exploring ways to provide a secure process for making credit card payments over the Internet. Concentric's network capabilities will play a key role in helping us evaluate SET protocol.” – Ray Duggins, Senior VP Mellon Cardholder Services |
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Read about how our products and services stand up to the competition.
Independent media reviews and customer testimonials give you a
first-hand look into what it is like to one of our customers. Customers
relate how they leverage our high performance IP network services to
further their enterprise growth and avoid the costs associated with
maintaining their own networks, servers and software.
Testimonials “After months of nightmares in dealing with one of your competitors and their inexperienced staff who lost our initial order for DSL service not once, but three times, I finally decided to shop around for a DSL provider who could "provide" what they promised. This message is not to chastise your competition, but to explain why I decided to pay more for Concentric's services and to say that I was immediately sold on your company, it's sales/support people and your DSL services. Your sales representative presented the relatively detailed information in an easily understandable way. Many of my questions were probably pretty basic to him, but the answers he provided taught me a lot about what this new DSL technology is all about. ...I could care less about ISP's, IP's, URL's or TCPIP's. I just want a fast Internet connection for my company that is seamless, effortless, reliable and installed without a whole lot of hassles or attitude.
Perhaps your competitor saw my small business as small potatoes, but
to my business partner and myself, our potatoes are just as good as
anyone else's -- and they should be treated with respect, especially
by companies like Concentric and others which provide services that
allow us to compete on a global scale. We are looking forward to our
one-year contract with Concentric, and if you continue making us feel
like your sales representative did today, you can expect us to be a
loyal Concentric customer for many years to come.”
"I've had DSL service from Bell Atlantic and another provider,
I must say that Concentric's service and line
quality have been 100% all the way. I've been a Network Administrator
for 3+ years and I consider myself a Power User. Concentric's low
latency and high capacity network have been more than adequate for
my large data transfers as well as regular browsing, not to mention
the comfort of knowing that my reliable net connection is there should
I need to remotely manage some equipment. Thanks Again!"
"I have been a Concentric customer for several years now and your customer service never ceases to amaze me. Today I had a question concerning my account and received a very professional and precise explanation of my options from a support representative through the use of your real time customer support chat room. This saved me valuable time and allowed me to get some pressing work done. I just wanted to let you know about this and say JOB WELL DONE !!"
"I've been with several ISP's in hope of finding one with good service and technical support. Your Customer Support Department responded to my e-mail quickly, and was very helpful. They also patiently and accurately helped me configure my browser. Thank you for your commitment to customer satisfaction and service. I will recommend Concentric to all of my friends as having the best customer service and support."
"I have used the "live chat" customer service line twice and I have been very impressed both times. I am a full-time Web designer, and I know what goes into all of this. I spent about 5 minutes with your support rep and was given more info than I was able to glean in over an hour of searching the Web. My compliments to everyone involved."
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