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July 14, 2000
Welcome


 

Your privacy is important to us. We want you to feel comfortable using Milehihost services. Because we gather certain types of information about the users of Milehihost's network, we feel you should fully understand what information we gather and how we use that information. Milehihost employees are required to familiarize themselves with this privacy policy as a condition of their employment, and any employee violating the policy is subject to disciplinary action.

What Information Does Milehihost Gather?
When you register for a Milehihost account, Milehihost obtains contact information, such as your name, address, and phone number, as well as payment information, such as your credit card number. When you use Milehihost's service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. Milehihost also tracks requests you make for information on Milehihost's products and services, and responses you provide to Milehihost surveys. Finally, Milehihost keeps records of your payment history and communications you have with Milehihost's support team. Except in extraordinary circumstances (when we receive a court order, to protect the company's rights or property, or in emergencies where someone's safety is at risk), Milehihost does not keep track of what sites you visit when you are using the service.

What Does Milehihost Do With This Information?
Milehihost uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with Milehihost's Terms of Service Agreement. Information on your communications with Milehihost's support team is used to address the issues raised by your communications. In addition, Milehihost regularly sends out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. You may request that Milehihost not send you mailings relating to other goods and services at the URLs listed in this section or send an e-mail to privacy@Milehihost.com. You may also request that Milehihost not send you its own newsFLASH newsletter at home.Milehihost.net/support/optout_newsflash.html for Milehihost.net users. MilehihostHost customers may opt out of receiving communications by adjusting their preferences in the Administrator's Control Panel:

  1. Choose "Manage Users."
  2. Click on a user.
  3. In the Miscellaneous section, change the Receive Newsletter setting to "No."

Milehihost reserves the right, however, to send bulletins and other important information regarding the service at its discretion.

Does Milehihost Share Subscriber Information With Third Parties?
Milehihost may provide certain affiliates with the names, addresses, and e-mail addresses of subscribers to particular services so that these affiliates may contact subscribers regarding products and services of interest. You may request that Milehihost not share your information with its affiliates by sending an e-mail to privacy@Milehihost.com. Milehihost otherwise will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company's rights or property; or (iii) in emergencies where someone's safety is at risk.

You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal Web site, is freely available to anyone else visiting that space. Milehihost cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third party sites you frequent to ensure that your privacy preferences are respected.

How Can I Correct or Update the Information?
To request a copy of the contact Milehihost has on your account, send an e-mail request to privacy@Milehihost.com. You may correct that information as appropriate by returning a message to the same address. Please keep in mind that under Milehihost's Terms of Service Agreement, subscribers are required to provide Milehihost with current contact and billing information. Milehihost may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information on an account.

What Happens to the Information if I Leave Milehihost?
If you ever leave Milehihost, Milehihost will normally delete your personally identifiable account information six months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, Milehihost reserves the right to retain your contact and billing information as necessary to resolve the matter.

Changes to This Policy and Questions About Privacy
Milehihost reserves the right to make changes to this policy. Those changes will become effective 30 days after notice of them is posted here. If you have any questions about this privacy policy, please send them via e-mail to privacy@Milehihost.com.

 

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